Bitget Identity Verification (KYC) FAQ

Identity verification is used to confirm the account holder's identity and to meet anti-money laundering and compliance requirements, and it is also linked to your withdrawal limits and access to some features. Whether verification is mandatory and the limits for each level are as per Bitget's current rules and your region.

You will usually need a valid government-issued ID (such as a national ID card, passport or driving licence) and facial recognition. Take a clear photo of the document, with all four corners visible, in good lighting, and make sure the document has not expired. The document types accepted vary by country and region.

Review time depends on the number of submissions at the time and on the quality of your documents, and can range from a short while to several business days. Check your verification status in the app, and do not resubmit, as this can lengthen your wait in the queue.

Common reasons include a blurry or glared document photo, an expired document, document details that do not match the information you entered, poor lighting during facial recognition, and using an unsupported document type. If verification fails, the page usually shows the reason, and you can resubmit as prompted.

Whether you can use a given feature, and the limits that apply, depend on Bitget's current rules for your region and account, and those rules may change at any time. It is advisable to complete identity verification before depositing a large amount, and to check your permissions and limits in the app.

Bitget restricts or does not serve users in some countries and regions, and the list is updated from time to time. Before registering, read Bitget's user agreement and its description of restricted regions, and confirm that crypto trading is legal where you live. This site does not provide legal advice.

Core identity information usually cannot be changed by yourself once verification has passed. If the information is wrong or your document has been renewed, contact Bitget's official customer support, explain the situation and provide any further documents they ask for.