TMGM Accounts FAQ

The official Southeast Asia site offers two main account types: Classic (spreads from 1.0 pips, no commission) and Edge (spreads from 0.0 pips, commission charged), both available on MT4 or MT5. There is also a cent account available only in some regions, and an Islamic swap-free option. The official site provides a demo account entry point, but cent accounts have no demo account. Account types offered may differ by entity and region, so please refer to the account opening page. For a comparison, see the Classic vs Edge question in this category; for the sign-up process, see the account opening guide.

Source: TMGM Southeast Asia site, Simplified Chinese Help Center

The main difference is the cost structure. Edge: spreads from 0.0 pips, with a round-turn commission of USD 7 per lot on forex and USD 5 on metals. Classic: spreads from 1.0 pips, no commission. In the account comparison table on the official Southeast Asia site, both run on MT4/MT5, share the same maximum leverage of 1:1000 and the same stop out level of 20%, and both allow hedging and EAs. Which is cheaper depends on the instrument, lot size and trading frequency; you can compare them on the trading cost calculator. Minimum deposit: the comparison table lists USD 100, but the FAQ on the same page says there is no minimum deposit. The two statements are inconsistent, so we do not pick either figure here.

Source: TMGM Southeast Asia site, Simplified Chinese Help Center

A cent account shows balances and profit and loss in cents (100 cents = USD 1), with a forex contract size of 1,000, which suits small-capital traders who want to experience live markets or test EAs. The official Southeast Asia site states that the minimum deposit varies by payment channel (from USD 15 for local payment methods). You can trade major and minor currency pairs, gold, silver, crude oil and BTCUSD. No demo account is offered. Eligible regions: the account page lists Brunei, Cambodia, Indonesia, Malaysia, the Philippines, Thailand, Timor-Leste, Vietnam and Latin American countries, but the footer of the official site also states that these products are not offered to residents of the United States, Malaysia and Thailand. The two statements are inconsistent, so we cannot confirm whether residents of Malaysia or Thailand can apply.

Source: TMGM Southeast Asia site, Simplified Chinese Help Center

Here Classic is used as the reference standard account. A cent account is denominated in cents, with a forex contract size of 1,000 (a standard lot is 100,000), maximum leverage of 1:500, and instruments limited to major and minor forex pairs, gold, silver, crude oil and BTCUSD, with no indices or stocks. The maximum is 500 lots per order and 200 orders, and there is no demo account. Spreads are the same as Classic, and the commission on an Edge cent account is one hundredth of that on Edge. Minimum deposit: for cent accounts, local payment methods start from USD 15 and vary by channel. Trading platform: the same page says both that only MT5 is supported and that MT4 and MT5 are supported. The two statements are inconsistent, so we do not state which platform is supported.

Source: TMGM Southeast Asia site, Simplified Chinese Help Center

Yes. Log in to the client portal and go to Home > New Account to open another trading account. The same client can hold different account types at the same time; the official explanation gives the example of holding both a cent account and a Classic account. You can move funds between your accounts by internal transfer; see Can I transfer funds between trading accounts?. For the limit on the number of accounts, see How many trading accounts can I open?.

Source: TMGM Southeast Asia site, Simplified Chinese Help Center

The official Southeast Asia site Help Center states that each client can open up to 20 MT4 live accounts and 20 MT5 live accounts, 40 in total, and up to 30 demo accounts (MT4 and MT5 combined), which are counted separately from live accounts. In addition, a trading account with a zero balance and no deposits or withdrawals for 180 consecutive days is archived automatically by the system and cannot be restored. You can apply for a new account if you need one.

Source: TMGM Southeast Asia site, Simplified Chinese Help Center

The official site does not publicly state whether clients can change the currency of an existing trading account themselves, or the procedure for doing so. You can also ask official customer support ([email protected] or live chat) whether you can open another account in the currency you need. Pay attention to the account currency you select when opening an account; cent accounts display USD-denominated cents. The account currencies available may also differ by entity, so refer to what the account opening page shows.

Source: TMGM Southeast Asia site, Simplified Chinese Help Center

The official site does not publicly state whether clients can change account leverage themselves, or the procedure. It only states that leverage on Edge and Classic accounts is adjusted according to risk management conditions. If you need a change, ask official customer support ([email protected] or live chat) whether it is possible, what conditions apply and how it would affect existing positions. Higher leverage magnifies losses, so please read the risk disclosure first. For the rules on automatic leverage adjustment, see Can leverage be adjusted?.

Source: TMGM Southeast Asia site, Simplified Chinese Help Center

The official Southeast Asia site does not publicly state whether an existing trading account can be changed directly to another type (for example from Classic to Edge), or how. Different account types have different spreads, commissions and eligibility conditions. If you want to use another type, consider opening a new account in the client portal (see Can I open multiple trading accounts?) and then moving funds by internal transfer.

Source: TMGM Southeast Asia site, Simplified Chinese Help Center

Log in to the client portal, click New Account on the Home page and submit it as prompted. Each client can open up to 20 MT4 live accounts and 20 MT5 live accounts, with up to 30 demo accounts counted separately. The account types available are as shown on the account opening page. For the limits, see How many trading accounts can I open?.

Source: TMGM Southeast Asia site, Simplified Chinese Help Center

There are two places to check. Log in to the client portal and view the funds in each trading account in the account list, or log in to MT4/MT5 and check your Balance, Equity and Free Margin in the Trade window. The exact location of the pages in the client portal is as shown in the current interface.

Source: MetaTrader 4/5 platform features (MetaQuotes)

In MT4, use the Account History tab, or in MT5 the History tab, to view closed orders for a chosen period and export a report. For deposit and withdrawal records, log in to the client portal and go to Reports > Funding Report; see Where can I check the progress of a withdrawal?.

Source: MetaTrader 4/5 platform features (MetaQuotes), TMGM Southeast Asia site, Simplified Chinese Help Center

The official Southeast Asia site Help Center states that a trading account with a zero balance and no deposits or withdrawals for 180 consecutive days is archived automatically by the system and cannot be restored. If you need one, you can apply for a new trading account in the client portal; for the rules, see How many trading accounts can I open?. If you are not sure why an account was archived, contact official customer support.

Source: TMGM Southeast Asia site, Simplified Chinese Help Center

The MetaTrader platform itself supports an "investor password" (read-only password). Logging in with it lets you view the account and prices but not place or modify orders. The official Southeast Asia site does not publicly say whether the TMGM client portal offers a way to set or reset a read-only password.

Source: MetaTrader 4/5 platform features (MetaQuotes)

While logged in to MT4/MT5, you can change your trading password under Tools > Options > Server by clicking Change. If you have forgotten your password, reset it through the relevant entry in the client portal or by contacting official customer support; the exact entry is as shown in the current interface. After changing it, keep it safe and do not disclose it to anyone.

Source: MetaTrader 4/5 platform features (MetaQuotes)

Yes. The official Southeast Asia site Help Center states that each client can open up to 20 MT4 live accounts and 20 MT5 live accounts, and accounts on both platforms can be held at the same time. MT4 and MT5 accounts are separate trading accounts, and you log in to each on its own platform. For platform support on cent accounts, see What is the difference between a cent account and a standard account?.

Source: TMGM Southeast Asia site, Simplified Chinese Help Center

A demo account uses virtual funds to help you get familiar with the platform and test strategies, so profit and loss do not involve real money. A real account uses the real funds you deposit, so profit, loss, costs and risks are all real. Execution and slippage in a demo environment may differ from live markets. The official site provides a demo account entry point, with up to 30 per client; cent accounts have no demo account.

Source: TMGM Southeast Asia site, Simplified Chinese Help Center

Yes. The official Southeast Asia site offers an Islamic (swap-free) account for clients who cannot pay or receive interest. It is available for Edge and Classic and supports MT4 and MT5. The account does not charge swap, but some instruments may carry a small financing fee. For more information, see Are swap-free accounts available?; the application method is as shown in the client portal.

Source: TMGM Southeast Asia site: Swap-Free Account

The TMGM Australia site FAQ states that joint accounts are offered only to traders who hold a joint bank account. That statement comes from the Australia site and cannot be treated as a rule that applies to Southeast Asia site clients. We could not find a clear public statement on whether the Southeast Asia site offers joint accounts or on the application conditions.

Source: TMGM Australia site FAQ

The official Southeast Asia site does not publicly explain how clients can close a trading account themselves. If you want to, we suggest closing all positions, cancelling pending orders and withdrawing the balance first; see How do I submit a withdrawal request?. Accounts with a zero balance and no deposits or withdrawals for a long period are archived automatically; see What should I do if my account has been archived?. To find out whether you can close an account and how, contact official customer support.

Source: TMGM Southeast Asia site, Simplified Chinese Help Center