TMGM Account Opening & Verification FAQ
What you need to register and open a TMGM account, identity and address documents, verification time, updating personal details, and restricted regions.
Forex and contracts for difference (CFDs) are leveraged products and carry a high level of risk. You may lose all of your capital. Nothing on this site is investment advice.
Account Opening & Verification
How do I register a TMGM account?
Go to the official TMGM registration page (you can reach it through the link in this site's account opening guide), enter your name, email address, mobile number and country of residence, set a password, verify your email, then log in to the client portal and upload your verification documents. Once you are verified, you can open a live trading account in the client portal. The exact fields are as shown on the official registration page.
Source: TMGM Australia FAQ (Chinese)
What do I need to open a TMGM live account?
You generally need proof of identity, proof of residential address, and an email address and mobile number you use regularly. Proof of address must show your full name and full residential address, post office boxes are not accepted, and the document must be dated within the last 90 days. The accepted types of identity document and the specific requirements may vary by place of residence and regulated entity, as shown by the prompts on the verification page.
How do I open a TMGM demo account?
The official site provides a demo account entry point, so you can experience the market and the platform with virtual funds; the exact location of the entry is as shown on the current pages of the TMGM website and the client portal. Each client can open up to 30 demo accounts (MT4 and MT5 combined), counted separately from live accounts, and cent accounts have no demo account; see How many trading accounts can I open?.
Source: TMGM Southeast Asia site, Simplified Chinese Help Center
Which identity documents does TMGM accept?
The official TMGM help page mentions that valid government-issued documents such as a passport, national ID card or driving licence can be used as proof of identity, and the document must be clear, complete and legible. The specific document types accepted may differ by country and regulated entity, as shown by the prompts on the verification page.
Source: TMGM Australia site FAQ, TMGM Southeast Asia site FAQ (en-au version)
Which documents does TMGM accept as proof of address?
The official help page lists bank or credit card statements and utility bills (gas, water, electricity) as proof of address. The document must show your full name and full residential address, post office boxes are not accepted, and it must be dated within the last 90 days (about three months).
How long does TMGM identity verification take?
The official help page mentions that, once suitable documents are received, an account is usually verified within a few hours. The actual time depends on whether the documents are clear and complete, whether the information is consistent and the volume of reviews. This is a general description, not a service commitment. If there is a problem with your documents, the review will be delayed, and you can contact official customer support to check progress if needed.
How do I upload identity verification documents to TMGM?
Log in to the client portal, go to the account verification page, upload proof of identity and proof of address separately, and submit them for review. We recommend using clear, complete, uncropped photos or scans of the originals. If you have trouble uploading, the official help page says you can send the documents to [email protected] and the team will process them manually.
Can I deposit to TMGM before I complete verification?
The official Southeast Asia site does not publicly say whether you can deposit before identity verification is complete. We generally suggest completing verification first and then depositing, so that later withdrawals or account opening are not affected. Please follow the prompts in the client portal; see Does TMGM charge a deposit fee?.
Source: TMGM Southeast Asia site, Simplified Chinese Help Center
What should I do if TMGM says my email already exists when I register?
This usually means the email has already been used to register a TMGM client portal. First try logging in with that email, and if you have forgotten your password, use the reset password function on the login page. If you do not remember registering, or you need to recover or change the email, contact [email protected] or live chat. One email corresponds to one client portal; see What is an internal transfer?.
Source: TMGM Southeast Asia site, Simplified Chinese Help Center
How do I change my registered email at TMGM?
The official help page says that, to change your registered email, you should email [email protected] with your old and new email details, and you may be asked to provide a selfie holding a valid ID to verify your identity. Do not handle this through unofficial channels, and do not disclose verification information to others.
How do I change my personal details at TMGM?
The official Southeast Asia site does not publicly list how each item of personal information can be changed. For a change of residential address, see How do I update my residential address?, and for a change of registered email, see How do I change my registered email?. If you need to change other details such as your name or mobile number, contact official customer support and have proof of identity ready for verification.
Source: TMGM Southeast Asia site, Simplified Chinese Help Center
How do I update my residential address at TMGM?
The official help page says that, to change your residential address, you should email [email protected] with proof of address showing your full name and new residential address (such as a bank or credit card statement or a utility bill), dated within the last three months.
How do I check the review status of my TMGM account?
Log in to the client portal and check the review progress of your documents on the pages related to account verification. If there has been no update for a long time, you can contact [email protected] or live chat to ask. The verification result is as shown in official notifications and the client portal, so please do not rely on statements from third-party channels.
Source: TMGM Southeast Asia site, Simplified Chinese Help Center
Can a minor register a TMGM account?
The official Southeast Asia site does not publicly state a specific minimum age for opening an account. Forex and CFDs are high-risk products and are generally intended for adults with full legal capacity, and the age of majority varies by place. Contact official customer support to confirm the requirements in your region, and never register using someone else's documents, as TMGM accepts only accounts in the holder's own name.
Source: TMGM Southeast Asia site, Simplified Chinese Help Center
In which countries or regions can't I register with TMGM?
The official Southeast Asia site does not publish a complete list of countries and regions where registration is not possible. We know that the footer of the official site states that products related to cent accounts are not offered to residents of the United States, Malaysia and Thailand, but the account page also lists Malaysia and Thailand; see What is a cent account?. Different regulated entities serve different areas, so please confirm on the registration page and with official customer support.
Source: TMGM Southeast Asia site, Simplified Chinese Help Center
If you register through this site's dedicated link, we may earn a commission from the broker, part of which may be shared as a rebate under agreed terms. Amounts are not guaranteed and are subject to the official rules.
Open an account via our linkView TMGM detailsInformation is compiled from official and public sources. Fees, limits, supported regions and rules may change, so please refer to the latest official statements.