GTC FX Deposits & Withdrawals FAQ

Third-party sources indicate that GTC's deposit methods may include bank transfer, bank cards, e-wallets and cryptocurrency (such as USDT), but availability varies by region and contracting entity. Log in to the GTC client portal and check the deposit page for the channels actually available for your account.

The minimum deposit depends on the account type, your region and the payment method, and figures given by different third-party sources are not consistent. Please rely on what the official GTC account opening page and your client portal show, and do not deposit based on figures from third-party websites.

Arrival time depends on the payment method and on how quickly your bank or payment provider processes the transfer. E-wallet payments are usually faster, while bank wire transfers can take several business days. If a deposit takes longer than expected, keep your transfer receipt and contact GTC customer support.

Withdrawals generally require your account to have completed identity verification and follow the "return to source" principle: funds are returned as far as possible to the channel used for the deposit, and the payee name must match the account holder. Withdrawals to third-party accounts are not supported. The specific rules are as set out in the GTC client agreement.

Withdrawal processing time and fees depend on the channel you choose and your account; banks and payment providers may also charge additional fees. Before submitting a withdrawal, check the estimated time and fee information in your client portal.

First check the status of the deposit channel and confirm that the payment was successfully debited, then check that you entered the correct account details. If the funds still have not arrived, send GTC customer support your account number, the transfer time, the amount and a screenshot of the receipt so that they can investigate.

Common reasons include: identity verification not completed; the payee account name not matching the account holder; the withdrawal channel not matching the deposit channel; incorrect details; or unmet terms on the account. Please provide additional information as the system or customer support requests.