IC Markets Regulation & Fund Safety FAQ

IC Markets (now officially shortened to IC) is a forex and CFD provider. Its Help Centre says it was set up to offer fair and transparent forex trading to active traders and to bring tools once limited to professionals to retail clients. This FAQ set is based on the icmarkets-global.com (Global) Help Centre; see “Which company entity operates IC Markets Global?” for the service entity.

Source: IC Markets Global Help Centre (EN) · IC Markets Global 帮助中心（中文）

Last verified: 2026-11-05

The Chinese version of the Help Centre describes IC as an Australian forex broker founded in 2007. That is the brand’s origin; it does not mean Global accounts are serviced or regulated by an Australian entity. The regulator named in the Global Help Centre is the Seychelles FSA—see the regulation and entity questions.

Source: IC Markets Global 帮助中心（中文）

Last verified: 2026-11-05

The Help Centre says IC is privately owned, that its management team has more than 20 years of experience in derivative products, and that its founders played a key role in building one of the world’s largest CFD providers. It does not name individual shareholders or describe the ownership structure.

Source: IC Markets Global Help Centre (EN) · IC Markets Global 帮助中心（中文）

Last verified: 2026-11-05

According to IC’s official privacy policy (FSA version), IC Markets (SC) is the trading name of Raw Trading Ltd Seychelles, with its office at HIS Building, Providence, Mahe, Seychelles, holding licence SD018 from the Financial Services Authority of Seychelles (FSA). The Global Help Centre itself only says IC is regulated by the FSA and does not name the entity, so rely on the client agreement you accept at account opening for the contracting company.

Related: How is IC Markets Global different from the Australian and EU entities? · How can I confirm which regulated entity applies to my account? · Which regulator oversees IC Markets Global?

Source: IC Markets Privacy Policy (FSA) · IC Markets Global Help Centre (EN)

Last verified: 2026-11-05

The IC group serves clients through different legal entities depending on region. The regulator named in the Global Help Centre is the Seychelles FSA; the Australian entity is regulated by ASIC and the EU entity by CySEC. They are separate entities with different licences and client-protection arrangements, so one entity’s protections should not be assumed to apply to a Global account. The Chinese Help Centre question “What is the regulatory difference between IC (AU) and IC?” has an empty answer, so we draw no conclusion from it—rely on your client agreement.

Related: Which company entity operates IC Markets Global? · How can I confirm which regulated entity applies to my account? · Which regulator oversees IC Markets Global?

Source: IC Markets Global 帮助中心（中文） · IC Markets Global Help Centre (EN)

Last verified: 2026-11-05

The Chinese Help Centre lists “How do I know which regulation applies to my account?” but its answer is empty. We suggest checking the contracting company named in the client agreement and terms you accepted, your account-opening confirmation email and your Client Area, and, if still unsure, confirming in writing with IC via [email protected] or live chat before depositing. (This is 27CC’s own guidance, not an official statement.)

Related: Which company entity operates IC Markets Global? · How is IC Markets Global different from the Australian and EU entities? · Which regulator oversees IC Markets Global?

Source: IC Markets Global 帮助中心（中文）

Last verified: 2026-11-05

The Global Help Centre says IC is regulated by the Financial Services Authority of Seychelles (FSA) and verifies client identity under the FSA’s Anti-Money Laundering Act 2020. It does not state that ASIC, CySEC or any other regulator applies to Global accounts.

Related: Which company entity operates IC Markets Global? · How is IC Markets Global different from the Australian and EU entities? · How can I confirm which regulated entity applies to my account?

Source: IC Markets Global Help Centre (EN) · IC Markets Global 帮助中心（中文）

Last verified: 2026-11-05

IC’s official privacy policy (FSA version) lists licence number SD018 held by Raw Trading Ltd Seychelles (trading as IC Markets (SC)). The Help Centre also refers to IC’s Securities Dealer License, which it says allows IC to make markets. To verify independently, check the licensee list on the Seychelles FSA website.

Related: Which company entity operates IC Markets Global? · How is IC Markets Global different from the Australian and EU entities? · How can I confirm which regulated entity applies to my account?

Source: IC Markets Privacy Policy (FSA) · IC Markets Global Help Centre (EN)

Last verified: 2026-11-05

The Help Centre says client money is kept in segregated client money accounts at Tier 1 banks. It does not name the banks.

Related: What is IC Markets’ client fund segregation policy? · What happens to my funds if the bank holding them becomes insolvent? · What happens to my funds if IC Markets becomes insolvent?

Source: IC Markets Global Help Centre (EN) · IC Markets Global 帮助中心（中文）

Last verified: 2026-11-05

Segregation means client money is kept apart from the company’s own money. The Help Centre says IC holds client funds in segregated client money accounts, separate from company funds, spread across several top-rated international banks. Segregation is a custody arrangement; it does not protect against trading losses, and the Help Centre gives no further detail such as trust arrangements.

Related: Where is IC Markets client money held? · What happens to my funds if the bank holding them becomes insolvent? · What happens to my funds if IC Markets becomes insolvent?

Source: IC Markets Global Help Centre (EN) · IC Markets Global 帮助中心（中文）

Last verified: 2026-11-05

The Help Centre says client funds are held in segregated accounts with several top-rated international banks, which is intended to reduce counterparty risk to any single bank. This reduces risk; the Help Centre does not promise full recovery if a bank fails.

Related: Where is IC Markets client money held? · What is IC Markets’ client fund segregation policy? · What happens to my funds if IC Markets becomes insolvent?

Source: IC Markets Global Help Centre (EN) · IC Markets Global 帮助中心（中文）

Last verified: 2026-11-05

The Help Centre says client money is held separately from company funds in segregated accounts at top international banks; clients with a net credit balance can be paid from those accounts and from IC’s other available funds if the company is wound up insolvent, and it says the company’s capital is well above requirements. This is IC’s own statement; the Help Centre does not mention an external compensation fund.

Related: Where is IC Markets client money held? · What is IC Markets’ client fund segregation policy? · What happens to my funds if the bank holding them becomes insolvent?

Source: IC Markets Global Help Centre (EN) · IC Markets Global 帮助中心（中文）

Last verified: 2026-11-05

As of this check (2026-11-05), the client-money answers in the Global Help Centre cover segregation and company capital only and do not mention an investor compensation scheme or deposit insurance. Do not assume protections that apply to other entities (such as the Australian or EU ones) apply to a Global account; check your client agreement and confirm with IC if in doubt.

Related: Where is IC Markets client money held? · What is IC Markets’ client fund segregation policy? · What happens to my funds if the bank holding them becomes insolvent?

Source: IC Markets Global Help Centre (EN) · IC Markets Global 帮助中心（中文）

Last verified: 2026-11-05

The Global Help Centre does not clearly promise negative balance protection. It warns that weekend or holiday gaps and thin liquidity can cause stop-outs and negative equity, and that clients who lose more than their balance bear the consequences. The Chinese version adds that clients can contact the client relations team ([email protected]) for help with a negative balance, which is not a promise of automatic write-off.

Related: Can I lose more than my balance trading CFDs with IC Markets? · What should I do if my account balance becomes negative?

Source: IC Markets Global Help Centre (EN) · IC Markets Global 帮助中心（中文）

Last verified: 2026-11-05

Yes. Leveraged positions can exceed your balance, and fast or gapping markets can cause losses larger than the balance. The Help Centre states the margin call level is 100% and the stop-out level is 50%, but positions are closed at the next available price, so the margin level can fall below 50% at the time of closing, and IC cannot guarantee your account will not go negative.

Related: Does IC Markets offer negative balance protection? · What should I do if my account balance becomes negative?

Source: IC Markets Global Help Centre (EN) · IC Markets Global 帮助中心（中文）

Last verified: 2026-11-05

The Help Centre advises contacting IC’s support team to discuss the options available; the Chinese version mentions the client relations team at [email protected]. Whether IC can assist is up to IC, and the Help Centre does not promise a specific outcome.

Related: Does IC Markets offer negative balance protection? · Can I lose more than my balance trading CFDs with IC Markets?

Source: IC Markets Global Help Centre (EN) · IC Markets Global 帮助中心（中文）

Last verified: 2026-11-05

The Help Centre says IC collects only what is reasonably necessary to provide its products and services, to carry out identity checks required by law and to combat fraud, and that it does not sell personal information to third parties for marketing. See IC’s privacy policy for the full details.

Related: Are my personal and card details safe with IC Markets? · What data does the IC Markets privacy policy cover and how long is it kept? · What rights do I have over my personal data and how do I contact IC?

Source: IC Markets Global Help Centre (EN) · IC Markets Privacy Policy (FSA)

Last verified: 2026-11-05

The Help Centre says IC takes client privacy seriously and has policies and procedures to protect the information it collects. IC’s privacy policy mentions technical and organisational safeguards against loss, misuse and unauthorised access, with access limited to staff who need it. These are IC’s own statements and cannot guarantee absolute security, so keep your account credentials safe.

Related: How does IC Markets use my personal information? · What data does the IC Markets privacy policy cover and how long is it kept? · What rights do I have over my personal data and how do I contact IC?

Source: IC Markets Global Help Centre (EN) · IC Markets Privacy Policy (FSA)

Last verified: 2026-11-05

IC’s privacy policy (FSA version) lists identity details (name, address, date of birth, ID numbers, citizenship), contact details, financial and employment information and trading experience, technical data such as IP address, communications with IC, and sanctions and politically-exposed-person screening results. Data is kept for at least five years after account closure and then deleted unless a legal requirement or consent requires longer.

Related: How does IC Markets use my personal information? · Are my personal and card details safe with IC Markets? · What rights do I have over my personal data and how do I contact IC?

Source: IC Markets Privacy Policy (FSA)

Last verified: 2026-11-05

IC’s privacy policy says clients can submit a written request to access their data, ask for inaccurate data to be corrected and, in some cases, erased, restricted or ported, and can object to direct marketing. Identity must be verified before requests are actioned. The contact email listed in the policy is [email protected]; the policy text governs the exact scope.

Related: How does IC Markets use my personal information? · Are my personal and card details safe with IC Markets? · What data does the IC Markets privacy policy cover and how long is it kept?

Source: IC Markets Privacy Policy (FSA)

Last verified: 2026-11-05

Immediately change the password of your registered email and update your Client Area and trading platform passwords. Keep security details confidential and do not store them on shared or public devices, and contact IC’s support team straight away to report it.

Related: What are 2FA Backup Codes and how do I get and use them? · What if I have used up or lost my 2FA Backup Codes? · What if the Client Area says “username or password is invalid” or I forgot my password?

Source: IC Markets Global Help Centre (EN) · IC Markets Global 帮助中心（中文）

Last verified: 2026-11-05

Backup codes are one-time codes that verify your identity when other two-factor methods, such as an authenticator app or phone verification, are unavailable. Turn on the Backup Code option on the 2FA page in your Client Area to generate and manage them. Each code works once, a set typically has 10 codes, and you should store them securely where you can reach them.

Related: What should I do if my IC Markets account is hacked? · What if I have used up or lost my 2FA Backup Codes? · What if the Client Area says “username or password is invalid” or I forgot my password?

Source: IC Markets Global Help Centre (EN)

Last verified: 2026-11-05

If you have used them all, log in to your Client Area, open the 2FA page and toggle the Backup Code option to regenerate; you get a new set of 10 codes when you download them. If you have lost them and cannot sign in, contact Customer Support to restore access, then generate new codes from the 2FA page.

Related: What should I do if my IC Markets account is hacked? · What are 2FA Backup Codes and how do I get and use them? · What if the Client Area says “username or password is invalid” or I forgot my password?

Source: IC Markets Global Help Centre (EN)

Last verified: 2026-11-05

The message means the username or password you entered is incorrect. The quickest fix is to use the password reset option; a temporary password is emailed to the address you registered with.

Related: What should I do if my IC Markets account is hacked? · What are 2FA Backup Codes and how do I get and use them? · What if I have used up or lost my 2FA Backup Codes?

Source: IC Markets Global Help Centre (EN)

Last verified: 2026-11-05